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Privacy Policy

Table of Contents

Introduction

Welcome to CostQ ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website costQ.ai, use our services, or interact with us in any way.

By accessing or using our website and services, you agree to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, please refrain from using our services.

This Privacy Policy applies to:

  • Visitors of our website costQ.ai
  • Users who register for our services
  • Customers who interact with our support team
  • Any other individuals who engage with our platform

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. If you have any questions, feel free to contact us at info@costq.ai

Information We Collect

CostQ collects personal information and usage data to provide and improve its services.

Personal Information

This includes:

  • Contact Information: Name, email, phone number, and other details provided during sign-up or support requests.
  • Business Information: Company name, size, role, and relevant business details.
  • Account Information: Usernames, passwords, and authentication data.
  • Payment Information: Billing details processed through third-party services (e.g., Stripe or PayPal).

Usage Data

Automatically collected data to enhance services, including:

  • Log Data: IP address, browser type, device info, and interaction timestamps.
  • User Activity: Engagement details, such as features accessed and actions taken.
  • Cookies: Used for personalized experiences and trend analysis (modifiable via browser settings).

Third-Party Services

Data may also come from:

  • Payment Processors: For transactions, subject to their own policies.
  • Analytics Providers: To track user engagement and improve offerings.

Voluntary Information

Collected when you:

  • Contact us via email or chat.
  • Participate in surveys or promotions.
  • Subscribe to newsletters or share additional details.

How We Use Your Information

CostQ uses your data to provide, improve, and personalize our services while maintaining transparency and responsibility. Here's how we use your information:

Providing Our Services

  • Service Delivery: Operate and provide CostQ features, reports, and setup support.
  • Personalization: Tailor recommendations, reports, and alerts to your preferences.
  • Customer Support: Respond to inquiries and troubleshoot issues.

Communication

  • Transactional Emails: Send account updates, billing notices, and service alerts.
  • Marketing (With Consent): Share newsletters, promotions, and feature updates (you can opt out).
  • Event Invitations: Invite you to webinars, demos, or relevant industry events.

Platform Improvement

  • Analytics: Use anonymized data to analyze trends and optimize performance.
  • Testing: Conduct experiments to improve features and designs.
  • Product Development: Use feedback to guide new tools and enhancements.

Legal Compliance & Security

  • Compliance: Meet legal obligations like tax and regulatory requirements.
  • Fraud Prevention: Detect and prevent fraud or malicious activity.
  • Policy Enforcement: Address violations and ensure terms are followed.

Business Operations

  • Business Transactions: Transfer data during mergers or acquisitions.
  • Partnerships: Share data with third-party tools for integrations.

Third-Party Services

  • Payment Processors: We use platforms like Stripe and PayPal to securely process transactions.
  • Email Marketing: With your consent, we share your email with providers (e.g., Mailchimp) to send newsletters and promotions.
  • Customer Support: Third-party platforms may access communication history to assist with support inquiries.
  • Analytics: Services like Google Analytics collect anonymized data to improve user experience.
  • Legal Requirements: We may disclose information to comply with laws, protect rights and safety, or enforce our Terms of Service.
  • Business Transactions: If CostQ undergoes a merger or sale, your data may transfer to the new entity, and you'll be notified.
  • Aggregated Data: We may share anonymized data for research and analysis.
  • Referral Programs: Your data may be shared with partners in referral or promotion contexts, with your consent.
  • Service Integrations: We share relevant info with third-party tools to enable integrations, per their privacy policies.
  • Consent-Based Sharing: We only share data for marketing or partnerships with your explicit consent.

Security Measures

Our infrastructure is protected by advanced firewalls and intrusion detection systems to prevent unauthorized access and cyberattacks.

User Responsibilities

Security is a shared responsibility. To protect your account:

  • Use strong, unique passwords.
  • Enable two-factor authentication (2FA).
  • Watch for phishing attempts; CostQ will never ask for sensitive information via email.
  • Log out from shared devices.

Data Retention and Deletion

  • We retain your data only as long as necessary to provide services or meet legal obligations.
  • Account data is kept while your account is active.
  • Anonymized usage data may be retained for analysis.
  • Submit a request to delete your data via support; we'll comply with regulations.

Security Breaches

In case of a breach, we will:

  • Investigate and mitigate risks.
  • Notify affected users and authorities as required by law.
  • Ensure compliance with relevant regulations.

Regulatory Compliance

CostQ adheres to data protection laws, including GDPR, CCPA, and other local regulations, to safeguard your privacy and security.

Your Rights

Right to Object

You can object to processing if:

  • We rely on legitimate interests, and you believe your rights outweigh ours.
  • Your data is used for direct marketing; if you object, we'll stop sending promotional messages.

Right to Withdraw Consent

If processing is based on your consent (e.g., marketing), you can withdraw it anytime. This won't affect prior processing. To withdraw, click "unsubscribe" in emails, adjust account preferences, or email info@costq.ai.

Right to Data Portability

You can request your data in a structured format or ask us to transfer it to another provider if processing is based on consent/contract and done automatically.

Right to File a Complaint

If you believe we've mishandled your data, you can file a complaint with a data protection authority. Contact us first to address concerns.

Communication Preferences

  • Opt out of promotional emails via "unsubscribe" or account settings.
  • You'll still receive essential service communications (e.g., billing, security alerts).

How to Exercise Your Rights

Submit requests through our support portal or email info@costq.ai. We may verify your identity before processing.

Last updated: March 10, 2025